Terms of Service

1. About KeyCourse

These Terms of Service (“Terms”) govern your access to and use of the website at keycourse.ca, online courses, digital learning materials, live classes, tutoring services, and other products or services offered by Key Course Language Limited (“KeyCourse”, “we”, “us”, or “our”).

By creating an account, purchasing a product or service, enrolling in a course, or otherwise using our paid services, you agree to these Terms.

If you do not agree with these Terms, you should not purchase or use our paid services.

2. Eligibility and Accounts

You are responsible for providing accurate and current information when creating an account or making a purchase.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

Unless expressly stated otherwise, course access and accounts are intended for the individual purchaser and may not be shared, transferred, resold, or made available to another person.

If you believe your account has been accessed without authorization, please contact us promptly.

3. Educational Services

KeyCourse provides English-language education, CELPIP preparation, self-study learning materials, live group instruction, individual lessons, and related educational services.

The specific features, duration, schedule, access period, number of lessons, included materials, and price applicable to a purchase are those stated on the relevant product, course, or checkout page at the time of purchase.

Products may include:

• self-paced digital courses and learning materials;
• CELPIP preparation products;
• live group programs;
• individual lessons or tutoring;
• workshops or limited-access programs;
• course bundles;
• recordings and supplementary resources; and
• free educational resources.

Different products may have different access periods and conditions.

4. Self-Study Courses and Digital Materials

When you purchase a self-study course, bundle, downloadable resource, or other digital learning product, access may be provided immediately or shortly after payment.

The applicable access period, if limited, will be displayed on the relevant product page or checkout page before purchase.

Access expires at the end of the stated access period unless an extension is expressly included in the product or separately purchased.

Failure to use or complete a course during the access period does not create a right to a refund or extension.

If a technical problem attributable to KeyCourse or our platform materially prevents you from accessing a purchased product, please contact us so that we can attempt to restore access.

Where we are unable to provide the product or service that was purchased, we may provide an appropriate remedy, including replacement access, an extension, credit, or refund where required or appropriate.

5. Live Group Programs

Group programs are offered for specific dates, schedules, durations, and group configurations.

Your purchase reserves a place in the selected group.

5.1 Cancellation Before the Program Begins

Any refund or cancellation entitlement offered for a particular group program will be stated on the applicable sales, enrollment, or checkout page.

Where KeyCourse publishes a cancellation deadline, cancellation requests must be received before that deadline.

Unless otherwise expressly stated for the specific program, payments become non-refundable once the program has started.

5.2 After the Program Begins

This includes situations where the student:

• changes their mind;
• is unable to attend some or all sessions;
• experiences a change in work or personal schedule;
• no longer requires the course;
• takes their CELPIP examination earlier than expected; or
• does not complete the program.

Missing a group lesson does not entitle the student to a refund, partial refund, replacement lesson, or price reduction.

Where recordings are included in the purchased program, they may be provided as an additional way to review missed material, subject to the stated recording-access period.

5.3 Changes by KeyCourse

KeyCourse may reasonably change an instructor, delivery platform, or other operational detail where necessary without materially reducing the purchased service.

If KeyCourse cancels an entire program and cannot provide a reasonable replacement, affected students will be offered an appropriate alternative, credit, rescheduling option, or refund for services not provided.

6. Individual Lessons and Tutoring

Individual lessons are scheduled by agreement between the student and KeyCourse.

6.1 Rescheduling

A student may request to reschedule an individual lesson by providing at least 24 hours' notice before the scheduled lesson time.

Rescheduling remains subject to instructor availability.

6.2 Late Cancellation and No-Shows

If less than 24 hours' notice is provided, or if the student does not attend the scheduled lesson, the lesson may be treated as used and is non-refundable.

KeyCourse may, at its discretion, waive this requirement or permit rescheduling in exceptional circumstances.

Any such exception is a goodwill accommodation and does not create an obligation to make the same exception on another occasion.

6.3 Cancellation by KeyCourse

If KeyCourse or the instructor needs to cancel or reschedule an individual lesson, the student will be offered another reasonable time.

If KeyCourse cannot provide the purchased lesson, an appropriate refund or credit will be provided.

7. Packages of Individual Lessons

Where individual lessons are sold as a package, the package may have an expiry or completion period displayed before purchase.

Unused lessons remaining after an applicable expiry date may expire without refund unless otherwise required by law or expressly agreed by KeyCourse.

Cancellation and rescheduling rules for individual lessons continue to apply to lessons purchased as part of a package.

8. Installment Payments and Payment Plans

Where KeyCourse offers an installment or payment plan, the payment plan changes the timing of payment and does not divide the educational program into separately cancellable purchases unless expressly stated otherwise.

By selecting an installment plan, you authorize the applicable payment provider to process the scheduled payments associated with your purchase.

Once a program has reached a point at which it is non-refundable under these Terms, stopping attendance or ceasing to use the product does not automatically cancel remaining amounts that were agreed as part of the purchase.

If a scheduled payment fails, access to the applicable product or service may be suspended while the account remains unpaid.

9. Prices and Taxes

Prices are shown in the currency indicated on the applicable sales or checkout page.

Applicable GST, HST, or other taxes may be added at checkout depending on the transaction and customer location.

You are responsible for reviewing the total purchase price before completing payment.

10. Payment Processing

Payments may be processed through third-party payment providers, including Stripe or other providers selected by KeyCourse.

KeyCourse does not necessarily receive or store complete payment-card information.

Your use of a third-party payment service may also be subject to that provider's terms and privacy practices.

11. Promotions, Discounts and Coupon Codes

Promotions and discount codes may be subject to eligibility requirements, expiry dates, product restrictions, usage limits, or other conditions.

Unless expressly stated otherwise:

• promotional offers cannot be combined;
• discounts cannot be applied retroactively to completed purchases; and
• expiration of a promotion does not create a right to receive the promotional price later.

12. Course Content and Intellectual Property

All course materials and content supplied by KeyCourse, including videos, recordings, worksheets, workbooks, exercises, quizzes, graphics, text, teaching materials, methods, and other resources, are owned by KeyCourse or used under appropriate authorization.

Purchasing a course gives you a limited, personal, non-exclusive and non-transferable right to use the materials for your own learning during the applicable access period.

You may not, without written permission:

• reproduce or redistribute course materials;
• share paid materials with other people;
• provide another person with your account;
• record live lessons unless permission has been given;
• upload KeyCourse materials to another website or platform;
• sell, sublicense, or commercially exploit the materials; or
• remove copyright or ownership notices.

13. Live Session Recordings

Some group sessions, workshops, or other live sessions may be recorded.

Where recording is planned, students will be informed through the course information, session notice, platform, or another appropriate method.

Recordings may include the instructor's voice, image, and shared teaching content and, depending on participation, may also capture student names, voices, video, chat messages, or contributions.

Where recordings are made available to students, access is limited to the purpose and period associated with the relevant program.

Students must not download, copy, publish, redistribute, or share recordings except where KeyCourse expressly permits it.

14. Educational Outcomes and CELPIP Results

KeyCourse provides educational instruction, preparation materials, and learning support.

Individual results depend on many factors, including the student's starting level, study effort, attendance, practice, test conditions, and individual performance.

Testimonials or examples of previous student results describe individual experiences and are not guarantees that another student will obtain the same result.

KeyCourse is an independent education provider and is not responsible for the administration or scoring of the CELPIP examination.

15. Student Conduct

Students are expected to communicate respectfully with instructors, staff, and other students.

KeyCourse may restrict or terminate participation where a user engages in conduct including:

• harassment or abusive behaviour;
• threats or discrimination;
• deliberate disruption of live classes;
• unauthorized sharing of materials or recordings;
• fraudulent activity;
• account sharing;
• attempts to interfere with our website or systems; or
• other serious or repeated violations of these Terms.

Where access is terminated because of serious misconduct or misuse, a refund may not be available to the extent permitted by applicable law.

16. Third-Party Platforms

Some KeyCourse services may depend on third-party platforms or services such as learning-management systems, video-conferencing platforms, scheduling services, payment processors, or other technology providers.

Temporary interruptions or changes affecting a third-party platform may occur.

KeyCourse will take reasonable steps to provide the purchased service but does not guarantee uninterrupted operation of third-party services outside our reasonable control.

Where practical, we may use an alternative method to provide a scheduled service if the normal platform is unavailable.

17. Free Resources and Free Accounts

KeyCourse may provide free courses, quizzes, assessments, downloads, samples, or other resources.

We may modify, discontinue, or change free resources without creating an obligation to continue providing them indefinitely.

Marketing communications are governed separately by the consent choices provided to you and by our Privacy Policy.

18. Refunds and Discretionary Exceptions

Nothing in these Terms limits any refund, cancellation, or other consumer right that cannot lawfully be excluded.

Outside any mandatory legal entitlement and the refund rights expressly stated in these Terms or on the applicable product page, purchases are non-refundable.

KeyCourse may choose to provide a refund, credit, extension, replacement lesson, or other accommodation in circumstances where these Terms do not require one.

Such a discretionary accommodation:

• does not constitute an admission of liability;
• does not amend these Terms; and
• does not create a right to receive the same accommodation in another situation.

19. Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Use of cookies and similar technologies is described in our Cookie Policy.

20. Availability and Changes to Services

We may update course materials, exercises, lesson structures, instructors, technology, or other elements of a service from time to time.

For an existing paid purchase, we will not intentionally make a change that materially deprives the customer of the core service they purchased without providing an appropriate remedy.

21. Limitation of Liability

To the fullest extent permitted by applicable law, KeyCourse is not responsible for indirect, incidental, special, or consequential losses arising from the use of our services.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

22. Events Beyond Our Reasonable Control

KeyCourse will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including significant internet or platform outages, natural disasters, government actions, widespread service interruptions, or similar events.

Where such an event affects a scheduled service, we will make reasonable efforts to reschedule, provide an alternative, extend access, or otherwise provide the purchased service where practical.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal obligations.

The version applicable to a purchase is generally the version in effect when that purchase was made, except where a later change is required by law or is accepted by the customer.

The current version will be posted on our website with its last-updated date.

24. Governing Law

These Terms are governed by the laws of the Province of Prince Edward Island and the applicable federal laws of Canada, without limiting any mandatory consumer protection rights that may apply to a customer based on their location.

25. Contact

Questions about these Terms, purchases, cancellations, or services may be sent to KeyCourse.